Cebu Pacific Name (Suffix) Changed

It is always scary and stressful when you realise that you had a spelling mistake in the name of one or more members of the family or friends traveling with you when you booked, usually online, on any airlines.

Recently, my Tita (Auntie) booked us, my parents, me and my little brother, a flight from MNL to ILO (Philippines) with Cebu Pacific Airlines and without even noticing, she made a mistake with the name suffix of my little brother. Instead of III, she had booked Jr. When I realised it was wrong, I called her and talked to her about calling Cebu Pacific and asks if that would be alright but then she said that some of her colleagues travel without using their suffix so she thinks it should be alright. Also, she said she will make a fake ID that would replace III to Jr in my little brother's name. I was okay with her decision but being the computer geek that I am, I usually read forums online and to know more about the problem of the name change for Cebu Pacific Airlines, I googled it. I actually found some useful suggestions online when I encountered blogs and yahoo answers that talked about it. There were some who said it was okay as long as it is not an international flight and there some who said that I need to pay 800PHP for the name change, which I would not mind if it means less worries. I also found a blog, which has information about my query, that says it was free and that you need a notified affidavit for the name change.

My guts told me I should check out Cebu Pacific's Website FAQs and try if any of the questions corresponds to my current problem. The FAQ's suggested I should call their hot line (+632-70-20-888), so I did. I called in and was surprised that the call centre agents picked up the phone real quick, it is unusual because you know, call centre's are not really the best when it comes to answering calls quickly. The reservation's agent, as what Cebu Pacific calls their call centre agents, asked my flight details, reservation number, email address and passengers name for security purpose which is easily found in your itinerary so no worries. I told the agent about my problem and she said she will process the suffix change and before she did that she confirmed the details first. She never told me that I have anything to pay by the way. She then asked me to stay on the line for three to five minutes for her to process the name changed and when she was done she told me that the new itinerary will be sent on the email address that was provided in my booking, she also asked me if I want to send it in to a new email address which I declined because it is alright as long as the problem has been solved. I thanked her for her help because I think she is really nice and helpful. The call lasted for about 12 minutes because Cebu Pacific were very detailed about their booking rules and introduction which could be useful for a lot of people.

Right now, I am worry free and I do not need fake IDs. Just take note the the sooner you inform them with your problems the better they will help you. If ever you are encountering the same or worse problem that this in Cebu Pacific Airlines, just dial their call centre number (+632-70-20-888) and ask for help. If ever you stumbled in my blog, I hope this post can help you. :) Questions? Asks and I will answer.



\\\K.